Privacy and Cookies Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This policy is divided into three parts:

*  Part A provides privacy statement;
*  Part B provides information about the cookies used on this website; and
*  Part C contains information about us (including contact details).

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

PART A: PRIVACY POLICY

LAST UPDATED: 24/05/2018

Please read all of the following information carefully.

By using Our Site and/or registering with us, you are agreeing to the terms of this Policy.

Accounting Contact Ltd takes the security of and our legal responsibilities around your personal data seriously.  This statement explains relevant information about our processing of your personal data collected via this website.

We aim to always respect your data protection rights in compliance with the latest Data Protection Laws, including the GDPR.

 

WHO WE ARE

This Website is owned and operated by Accounting Contact Ltd (‘we’/’us’/’our’), a limited company registered in England and Wales under company number 08635605 having our registered office at Coltwood House, 2 Tongham Road, Farnham, Surrey, UK, GU10 1PH.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Our Data Protection Officer (DPO) is Irfan Khalil. The DPO can be contacted by email office@accountingcontact.com.

 

General

The personal data we process as a result of your visiting our website depends on the data you provide to us.  If you access our site but do not interact further with us, we will only process the data contained in cookies (see ‘Cookies’ for more info).  Should you decide to interact with us by, for example, submitting a request form we will process the data you provide for the purposes stated on the form.  Some fields are mandatory as without them we will be unable to make further contact with you to answer your request.

By providing us with your personal data you give us your consent to use it to provide you with the requested service(s). Should you provide us with business contact details we may also use those contact details in pursuit of our legitimate interests in promoting and developing our business.

All personal data submitted through this site may be used by us in an anonymised form to assess and improve the services delivered herein and for our wider business development activities.

Accounting Contact Ltd is the Data Controller for all personal data you provide us with via our website.

We do not share your personal data collected through this website with organisations outside of the Accounting Contact Ltd international Group unless you become or are a client of a relevant Accounting Contact Ltd firm where different data processing conditions apply.  Please review the relevant privacy statement if you are an existing client of our services.  We do not sell or rent your personal data for any purpose.

For any questions, queries or other data protection matters, our Data Protection Officer can be contacted by emailing office@accountingcontact.com.

 

Data Subject Rights

Accounting Contact Ltd acts as the Data Controller for all personal data submitted through this website.  Accordingly you may exercise a number of rights over your data including:

• Accessing the personal data we hold about you
• Asking us to correct any of your personal data we hold which are inaccurate
• Request to have your personal data deleted
• Put in place restrictions on our processing of your data
• Asking us to transfer your data to another controller (data portability)

We will handle all exercise of your data subject rights in accordance with the requirements of the GDPR and any national laws.  Should you need to exercise any of your data subject rights please contact our Data Protection Officer (office@accountingcontact.com).

If you are dissatisfied with the way we have handled your personal data and we are unable to resolve the issue for you, you may take the matter to the Information Commissioner’s Office.  Further details can be found via their website at www.ico.org.uk.

 

Data Transfers

Personal data submitted through this website may be processed by who act as a data processor on our behalf.

Wherever possible, we will provide the services you require without transferring your identifiable data outside of the EU.

 

Duration of Processing

We retain and manage all information submitted through this website and only hold it for as long is necessary.

 

Data Security

Data transferred over the internet by us and through this website are protected using encryption technologies to ensure they remain secure.

Please note that communications over the internet cannot be guaranteed as secure.  Whilst we take appropriate steps to protect your data we cannot guarantee that it will remain secure in transit.  Once data reaches your network it is your responsibility to ensure it remains secure.

 

Children and our website

Accounting Contact Ltd understands the importance of protecting children’s privacy, especially in an online environment. Our sites are not intentionally designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain information about anyone under the age of 13 through our websites. If you are under 16 years of age you must obtain the consent of a parent or guardian to submit information via our site.   Please ask them to review this information before you communicate with us.

 

Changes to this statement

Any changes will be published on this page and we recommend you check here regularly to ensure you remain in agreement with our data processing activities.

Should any significant changes be made which may directly impact on the way you interact with us through this website, we will make these clear to you at the start of your interaction with our site.

 

Types of Personal Data Processed

The types of personal data processed will vary depending on the data you require us to process in order to deliver to you with the requested service(s) and in accordance with our engagement terms with you. You may ask us to process both ‘personal data’ as defined in Article 4(1) GDPR and or ‘Special category Personal Data’ as defined in Article 9(1) GDPR.

 

Categories of Data Subjects

Personal data we process for our own purposes and on your behalf may include but may not be limited to your client and prospect data, your staff data, your contractor data, your supplier data and data of children.

Categories of data subjects will, for so far as we act as a data processor, be determined by you and as contemplated by our engagement terms with you.  Normally, we will only require limited aspects of your staff data for our own purposes and will advise you should it become necessary for us to process any other categories for our own purposes.

 

 

Legal Basis for Data Processing

Generally, it will be our responsibility as the Data Controller to ensure you provide us with data for processing activities for which you have identified a legal basis for such processing.  We will not accept responsibility for your providing us data without a legal basis for doing so.

Where we require personal data from you for our own purposes we normally do so on the following legal bases as defined under GDPR:

• Contract entry and performance
• Our legitimate interests
• Legal obligations

Should we require Special Category Personal Data from you we will ask for your permission to process those data. If you are not willing to provide us with certain data we may be unable to deliver some or all of our services and will make this clear to you.

 

Duration of Processing

We will process personal data on your behalf for so long as you instruct us to do so.  At the cessation of our processing activities on your behalf it is your choice as to what happens to the personal data you have provided to us.  We will work with you to carry out your reasonable instructions.

 

Data Transfers

Accounting Contact Ltd utilise a number of suppliers to provide us with IT and other associated services for the delivery of our business and services to you.  In many cases, the suppliers we use will be granted access to the data we are processing in order to provide us with technical assistance.  Such processing activities are not directly related to our principal services to you and are considered ancillary to our own internal activities.

By asking us to act as a Data Processor on your behalf you permit us to use EU standard contractual clause agreements with our chosen sub-processors on your behalf.  All such agreements will be in our name and you may enforce rights against the sub-processor(s) directly through us.

 

Your Data Subject Rights

Where we act as a Data Controller for your data you may exercise a number of rights.

You may:

• Request access to the personal data we hold about you
• Ask us to correct any data which are inaccurate
• Request to have your personal data deleted
• Put in place restrictions on our processing of your data
• Ask us to transfer your data to another controller (data portability)

We will handle all exercise of your data subject rights in accordance with the requirements of GDPR and any national laws at the time of your request.  Requests should be submitted in writing to our Data Protection Officer (office@accountingcontact.com).

If you are dissatisfied with the way we have handled your personal data and we are unable to resolve the matter for you, you may take your complaint to the Information Commissioner’s Office.  Further details can be found via their website at www.ico.org.uk.

Should we receive a request from you or one of your staff, clients, customer, contractors or prospects, to exercise data subject rights but we are only acting as a Data Processor, we will forward your request to you as Data Controller to process.  Unless you explicitly instruct us not to we will advise the data subject that we have passed their request to you.

 

Data Security

Accounting Contact Ltd has put technological and organisational controls, including policies and procedures, in place to protect your personally identifiable information from loss, misuse, alteration or unintentional destruction. Our personnel who have access to the data have been trained to maintain the confidentiality of such information.  Conditions to protect data to at least the same standard as we do are cascaded to all our contractors, sub processors and suppliers.

We carry out regular monitoring and testing of our security defences to ensure they continue to be effective against the latest threats.

Data transferred over the internet by us and through our website are protected using encryption technologies to ensure they remain secure.

Please note that no communications over the internet can be guaranteed as secure.  Whilst we take appropriate steps to protect your data we cannot guarantee that it will remain secure in transit.  Once data reaches your network it is your responsibility to ensure it remains secure.

Controls put in place by Accounting Contact Ltd also apply to our direct subsidiaries.

 

Marketing emails

Some of our marketing emails may contain web beacons, web bugs, cookies or other similar technologies which enable us to understand whether you open, read, or delete the message and any interaction you make with links contained therein.  When you click on a link in a marketing email you receive from us we may also use cookies to log what pages you view, in accordance with our cookies policy.

Targeted emails from us may include additional data privacy information as required by applicable privacy laws.

 

Changes to this Statement

We recommend you check this statement on a regular basis to ensure you remain in agreement with the activities we carry out in respect of processing personal data.

Should we make significant changes to the way we process data, we will draw your attention to the relevant part(s) of this statement through email and or other appropriate communications as part of our engagement activities with you.

Any changes to our ‘Website’ privacy notice shall be managed in accordance with the terms stated thereunder.

 

PART B: COOKIES

(10) About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies.

A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

(11) Our cookies

We use both/only session cookies and persistent cookies on this website.

We will/may send to you the following cookies:

We will use these persistent / session cookies for the purposes of which cookies are used are: (a) to recognise a computer when a user visits the website; (b) to track a user as the user navigates the website; (c) to enable the use of a shopping cart on the website; (d) to improve the website’s usability; (e) to analyse the use of the website; (f) to administer the website; (g) to prevent fraud and improve the security of the website; (h) to personalise the website for a user; and (i) to target advertisements which may be of particular interest to a user.

(12) Third party [and analytics] cookies

When you use our website, you may also be sent third party cookies.

Our advertisers / service providers may send you cookies. They may use the information they obtain from your use of their cookies:

(a) to track your browser across multiple websites;

(b) to build a profile of your web surfing; and

(c) to target advertisements which may be of particular interest to you.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using the DART cookie. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt out of the AdSense partner network cookie at: http://www.google.com/privacy/ads/ or by using the NAI’s (Network Advertising Initiative’s) multi-cookie opt-out mechanism at: http://www.networkadvertising.org/managing/opt_out.asp. However, these opt-out mechanisms use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

(13) Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

(14) Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will, however, have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on this website.

(15) Deleting cookies

You can also delete cookies already stored on your computer. For example:

(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

Again, doing this may have a negative impact on the usability of many websites.

 

PART C: OUR DETAILS

(16) Contact us

This website is owned and operated by Accounting Contact Ltd.

If you have any questions about our cookies or this policy, please contact us:

(a) by email (to office@accountingcontact.com);

(b) by telephone (to +44(0)2070787003); or

(c) by post (to Coltwood House, 2 Tongham Road, Farnham, Surrey, UK, GU10 1PH).